Cancellation Policy

At Brightwoo, we understand that you may sometimes need to cancel an order after placing it. This Cancellation Policy explains when and how cancellations can be made.

Cancelling Your Order

You may cancel your order free of charge at any time before it has been dispatched. Since orders are typically processed within 1–3 business days, we recommend requesting a cancellation as soon as possible to ensure it is processed before shipment.

To cancel an order, please contact us through the contact information provided on our website, including your order number, as soon as possible.

If Your Order Has Already Shipped

If your order has already been dispatched, we are unable to cancel it. In this case, you may instead make use of your right of withdrawal once you receive the item — please see our Return Policy for details on returns and refunds.

Refunds for Cancelled Orders

If your cancellation request is received and confirmed before dispatch, we will issue a full refund to your original payment method within 14 days of confirming the cancellation.

Cancellations by Brightwoo

We reserve the right to cancel an order in certain circumstances, including but not limited to:

• The ordered item is out of stock or unavailable

• A pricing or listing error is identified

• Suspected fraudulent activity or payment issues

• Inability to verify or process the order

If we cancel your order, we will notify you by email and issue a full refund to your original payment method within 14 days.

Contact Information

Business Owner: Marcin Mozdzen
Business Formation: Sole Proprietorship
Business Address: Kuyerhuislaan 144, 8024 PE Zwolle, Overijssel, Netherlands
Website: Brightwoo.com

For any questions regarding order cancellations, please contact us through the contact information provided on our website.

Thank you for shopping with Brightwoo.